Morzak's Standard

Terms & Conditions


a) The schedule of completion will be mutually agreed between Morzak and the client.


Unless otherwise stated, the following assumptions are built in to charge point quotations, and anything exceptionally this will require additional survey and quotation:

a) Installation of a charge point on a brick or plaster wall, or to another suitable permanent structure that can be drilled and standard screws used.

b) Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.

c) Routing of the cable through a drilled hole in one standard wall up to 500mm (20 inches) thick, if this is needed.

d) The fitting and testing of electrical connections and protections required for the charge point.

e) An additional consumer unit installed with C-Curve, Type A RCBO using a Henley block to split the meter tails.

f) Up to 3 metres (10 feet) of plastic conduit or trunking to conceal interior wiring. Fixing of the cable no higher than 1.8 metres (6 feet) above the ground.

g) If required, an earth rod in soft ground adjacent to the chargepoint location within 2m

h) No burying and trenching of the cable is required, especially under areas where pedestrian or vehicle traffic is present.

i) No lifting of floorboards is required unless otherwise stated.

j) No working is required in lofts, crawl spaces, areas with limited access, or areas where floor support is limited.

k) Your existing electrical installation is compliant with BS7671 (to the latest edition at the time of installation) for any aspects which will affect the safety of the charge point installation such as your supply cables, and main bonding.

l) The EV charger(s) must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle unless impact protection is included in the quotation.

m) When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else. 

n) "Powerline" intranet/ethernet distribution units are very likely to interfere with all brands, makes, and models of EV charging units. These devices can interrupt the charging process or cause the charge points to give errors, and therefore they will need to be deactivated to allow the EV charging process to function. 

o) All ground works quoted as part of any installation are estimated only, and subject to amendment during works. Examples of required amended pricing are if we come across unknown obstacles such as ground material changes, or buried utilities or services. Morzak will notify you of potential cost changes as soon as possible.

p) If the charge point requires a Wi-Fi connection, then Wi-Fi connection with suitable signal strength must be available at the charge point location.


a) All electrical installation work will comply with BS7671: 2008 the latest amendment in force at the time of the works.

b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.

c) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.

d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.

e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.

f) Where agreed before hand and extra charge, chases to walls, etc will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded. g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary. However, dust is inevitable. Where agreed before hand and at extra charge, we can provide a cleaning service.

h) The contract / quote outlines the expected duration of the installation work.

i) Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge.

j) For property rewires the property must not be inhabited without prior agreement.

k) Any valuables should be removed prior to work commencing.

l) Whilst all efforts will be made to ensure the existing property is not affected, on some occasions, small occurrences of damage can occur when performing tasks which require power tools such as drilling walls, using electric saws (brick blow out, cracking of render, cracking of plaster) and Morzak will not be held responsible for such occurrences. 

m) Morzak shall exercise all reasonable skill, care and diligence in the performance of the Services and agreed Variations.



a) Clearing and / or moving of furniture and other items blocking access to work areas are not included.

b) Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.

c) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.

d) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included. However, this can be provided at extra cost.



a) All extras and variations must be agreed in writing prior to commencement.



a) The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.

b) The customer continues to grant and facilitate the agreed and necessary access to the premises being worked on if the originally stipulated duration of the contracted works is to remain valid. Access may be required from the hours of 07:00 hrs - 20:00 hrs to ensure agreed deadlines can be met.

c) Any additional work not covered in our quoted costs will attract additional time charge rate of £35.00 per hour plus materials cost unless agreed otherwise.

d) All figures quoted for materials are subject to VAT at the prevailing rate.

e) All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.

f) You have a cooling off period of 7 days from accepting a quote from us or the length of time to the commencement of works if less than 7 days. Greater than 7 days could lead to a cancellation fee.



a) All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a deviation from such regulations, a written instruction and record will be required.



a) The risk in all goods supplied shall pass to the Client upon delivery.

b) All goods supplied shall remain the property of Morzak until all sums due have been paid in full.

c) The client is responsible for ensuring that the property is insured for the duration of the installation work.



a) Morzak warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by Morzak, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.

b) Some products we supply may carry an additional manufacturer warrantee or guarantee - please check for further details

c) Equipment installed under the OZEV grant scheme is required to carry a 36month guarantee from date of installation.



a) Advanced payment may be requested prior to work commencement to cover materials purchases and restocking fees - this will be indicated in the invoice generated prior to work commencement

b) Up to 50% of the remaining balance could be requested upon commencement of work, to be paid by the end of first day of work.

c) The outstanding balance should be paid within 7 days upon completion of work unless agreed in writing prior to invoicing.



For charge point payment billing done through Morzak Monthly Billing, unless outlined elsewhere

a) All payments will be subject to a 10% handling charge, or £0.50 per month handling charge, whichever is higher.

b) All individual users will be billed a minimum of £2.00 per month if subject to monthly direct debit, even if usage is zero.


a) In the event of a dispute, mediation is to be the preferred method of resolution.

b) Payment for full contract amount to be paid within 7 working days of completion regardless of any unresolved disputes, otherwise subject to 8%APR until paid in full.

c) Where we use sub-contractors to complete tasks out of our description (Joinery & Electrical) we do so in good faith. However, any problems that require a resolution will need to be done so with them directly. We do not guarantee the work of others.

d) In the unlikely event of a complaint, any remedial works will be undertaken by Morzak’s employees or selected sub contractors. We do not pay for others to complete such tasks.


a) We reserve the right to take photographs and video of completed works for our records and for use in our portfolio and social media platforms unless requested in writing prior to commencement not to.